At Cybercom, we know that you as a Telecom Service Provider today operate in a multi-service, multi-domain and multi-technology environment. We also know that you face high demands on improved customer satisfaction, lowered cost levels and faster time-to-market for new services. This requires new or improved Order Management and Service Fulfilment solutions. Cybercom enables you to meet these challenges.
Telecom Service Providers are facing increased competition in all segments of the market. To differentiate from competition, this means that you need to offer a richer product portfolio and a more dynamic set of services to all segments of the customer base. This, in combination with a continued pressure on operational cost, requires service providers to change the way fulfilment is handled in their operations. Thus, Service Providers need BSS/OSS solutions that enable them to deliver telecom services more, rapidly and easily.
Cybercom's Order Management service offering include:
- Business process modelling, specification and re-engineering
- Functionality for order decomposition, jeopardy management, roll back, compensating transactions, order tracking, error handling, manual interactions and flexible order workflow
- Catalogue management such as product hierarchy, availability rules, workflow and order decomposition definition
- Interface development and integration with product catalogue, provisioning, inventory, billing, workforce and other support systems
- Design & development of web interfaces
- Legacy replacement including migration
- Process monitoring and status tracking
- Process optimization
- Decision support and management dashboards, order KPI reporting, and dashboard configuration
At Cybercom, we have deep knowledge and experience of the challenges you face in the Order Management domain. We have full focus on Telecom Order Management and can therefore provide experienced consultants with the right Telecom and Order Management skills. We support you in the early design stages of your project, through development and implementation to application management.
Cybercom’s references include:
- TeliaSonera, AMM - xDSL Service Activation Solution
- Telenor, FLOW - Fixed Line Service Activation and Order Management Solution
- TeliaSonera, Viking - Network Configuration Solution
- BaneTele, SPOR - Order Management Solution
- Telenor, Spider - Network Build-Out Order Solution for mobile, fixed and cable
- 3, INMS - Mobile Number Management and Porting Solution
Re-usable components
We provide re-usable components that provide shorter time-to-market benefits for you, such as:
- Order Management project methods
- Automated testing tools
- Maturity models for specifications
Partnership
We have a partnership with ConceptWave for a best-of-breed approach but we are also partnering with vendors like TIBCO, webMethods, ILOG and others for a “tool based” approach.