For many years, Cybercom has delivered IT solutions and technical support to Suntel, which is Sri Lanka’s fastest growing telecom operator. For example, in 2004, Cybercom delivered an upgrade of Suntel’s customer management and invoicing system.
Using Cybercom’s solution, Suntel’s customer offerings can be more flexible and more adapted to each customer’s specifications. Suntel’s customer relations management (CRM) has become more cost efficient. The upgrade enables improved invoice management and gives Suntel an opportunity to simulate various market offerings before launch.
“This enables us to further improve and develop our offerings and streamline our CRM.” says Mohan Villavarayan, CFO at Suntel. “Cybercom is a reliable partner and that’s why it’s easy to grant it renewed trust.”