Director's report Cybercom's areas of operation

Cybercom develops services, applications, systems, products, and software on behalf of its customers worldwide. The company runs turnkey projects, manages applications, and offers services such as consulting, testing, and development using leading technologies.

Cybercom can deliver services globally - onshore, nearshore, or offshore. Operations are divided into these areas: portals and mobile solutions, e-commerce and BSS, and embedded systems.

Sales per assignment

  • Turnkey projects & AM 42%
  • Consulting services 58%

Portals and mobile solutions

Cybercom provides portal and mobile solutions that help customers create new digital services and propositions that are provided through the Internet or mobile devices. Several new players are interested in delivering content services to mobile phones, and a new market is being created. This trend benefits Cybercom, which has solid experience and extensive expertise in the area. Cybercom also runs and develops portals for several international enterprises. These portals are becoming increasingly important for companies to reach and communicate with customers, round the clock, worldwide. Customers include Sony Ericsson, AMS (the Swedish National Labour Market Board), ASSA ABLOY, and Reuters.

In portals, Cybercom received its first offshore project in 2006 when it signed a multi-year agreement with Sony Ericsson for application responsibility, development, and testing of Sony Ericsson's external web sites and related functions. Cybercom's commitment includes daily management and participation in important development and testing projects. In 2007, the company had many offshore assignments, for example, from Nordnet and Pentland Brands.

E-commerce and BSS

Cybercom offers a range of services that covers the entire e-commerce business process. This market displays robust growth in all segments. New or improved e-commerce solutions are in demand as Cybercom's customers focus on gaining market share. Cybercom has an important partnership with IBM and has sought-after competence in IBM's e-commerce suite. This co-operative venture has led to new, interesting customers, primarily in the UK. The assignments are mainly with customers in industry, telecom, and retailing.

The BSS area is becoming more standardised and module-based, although customer adaptations are always made. Cybercom often acts as a product supplier partner when integrating the product with customers' systems. Cybercom has extensive experience in billing for BSS. TeliaSonera and Tele2 are key customers. Cybercom aims to broaden its BSS and billing customer base beyond telecom, the dominant sector.

Embedded systems

Cybercom creates technical solutions and develops software for mobile phones. This area of operation is typified by intensive competition and requirements for rapid product development. Cybercom conducts these business-critical assignments mainly for Ericsson, Nokia, and Sony Ericsson.

Cybercom helps various terminal manufacturers worldwide develop innovative solutions that contain mobile and wireless technologies of the future. Cybercom combines terminal design with expertise in wireless technology and multimedia, such as Bluetooth®, UMTS, HSDPA, Wi-Fi, UWB, DVB-H, and ZigBee™. The company develops applications for customers inside and outside the telecom sector, including applications for transaction cards, electronic locks, and systems for emergency services and monitoring. AB Volvo, ASSA ABLOY, and Saab are Cybercom's primary customers in this area.

Cybercom offers design services based on expertise in hardware and software design, from concept to production launch. The company has partnerships with several manufacturers and can manage the entire design process, from requirement specifications to production. Cybercom's expertise mainly comprises software design and some hardware design. The company carries out certification and qualification processes per most industry standards.

Cybercom plays a co-ordinating role in standardisation for the Open Mobile Services Interface Forum, within device management. The purpose of this effort is to create a common standard for all mobile telephone manufacturers when updating mobile telephone software.

The automotive industry is another prioritised market for Cybercom. The company has extensive experience working with customers throughout the value chain, from technology suppliers to OEMs, and has developed genuine industry expertise. Because Cybercom focuses on telecom, various types of communication solutions for the automotive industry are one of its core capabilities. For example, it developed Bluetooth®-based applications for more than 20 national and international automotive-industry customers. Cybercom participates actively in the Bluetooth® SIG, in which it works to standardise new profiles and protocols for other application areas.

Application management (AM) and project

Developing and managing IT projects takes a lot of time and money. To stay within budget, it is important to maintain cost control. Cybercom offers application management (AM), a service that guarantees high quality and service levels at a fixed price.

With AM, Cybercom takes on maintenance and development of already operational IT systems. This can include customised and third-party applications. The concept clarifies responsibilities, activities, and costs related to support, development, and operation of a system or an application.

Cybercom's AM concept focuses on key business processes required for maximum use of an application - from business development and management to technical support. The method is structured and enables contracted service levels and accurate cost forecasting.

One or more service-level agreements drive AM services. Cybercom's management team, together with customer and supplier representatives, regularly follow up on AM services.

Cybercom runs large AM projects for its major international customers.

Bestshore

Cybercom established a joint venture with Datamatics Ltd in India. This enables Cybercom to offer competitive offshore services.

The IT market is progressively becoming more global, and multinational companies hunt for partners that support their organisations with outsourcing and global sourcing. Major projects inevitably raise the question if they should stay local or move to less expensive countries nearshore or offshore.

Primary key factors that weigh into the choice of partner include price, efficiency, and technical expertise. During a 10-year period, Cybercom carefully evaluated its outsourcing experiences and created an offering that meets outsourcing needs. Cybercom has several outsourcing assignments that involve business-critical applications for major customers.

Cybercom offers bestshoring - a method for optimising outsourcing and for selecting the best onshore, nearshore, or offshore option. In bestshoring, Cybercom's project management works locally, close to customers, and creates and manages teams that carry out development, implementation, testing, and administration at customers' preferred locations. For projects that demand daily flexibility, it is natural and most often cost efficient to be geographically close to customers. For projects that have reached maturity and perhaps apply standardised processes, geographic presence is not as important, and implementation can be moved to another country if advantages outweigh disadvantages.

Depending on customers' needs, Cybercom takes on various bestshoring roles. Central aspects of bestshoring include 24/7 availability, increased productivity, high quality, and cost savings, with focus on core operations and business development.

Mature, standardised processes for the entire chain - from development and testing to administration and support.

Besides India, Cybercom offers management for these types of projects in China, Estonia, Poland, and Romania.

Selected technologies

Access to the latest technologies enables Cybercom to help customers benefit from new business opportunities. Thanks to extensive technological expertise, Cybercom specialises in serving leading enterprises that are on the cutting edge of technology.

The ability to balance technology's cutting edge and commercial feasibility requires a combination of technical know-how and thorough understanding of customers' business operations. Expertise in supporting technologies forms the foundation for selecting, implementing, and developing the best solutions. We specialise in solutions based on these technologies: Java, .Net, WebSphere, Oracle, J2EE, and Akamai.

Consultants also need to understand customers' operations so that they can contribute their expertise and function as discussion partners. We understand the entire process - from A to Z. And we're experts in technology.

Our capabilities include:

  • Development languages - Java, C++, C, J2EE, EJB, PL/SQL, MS.NET, and CORBA
  • Databases - Oracle, SQL Server, Sybase, and Informix
  • Object databases - Versant
  • Web design - HTML, various HTML tools
  • Data formats - XML
  • Transaction processing systems - BEA WLE and Tuxedo
  • Application servers - WebLogic and WebSphere
  • Akamai
  • Bluetooth®

Strategy and advisory services

Cybercom provides expertise, advice, and services for telecom management and networks.

Our consultants and world-class telecom services enable international customers to develop their businesses using the latest technologies.

Our consultants have customers worldwide - we work with telecoms, service providers, and content providers to develop their businesses by taking advantage of new technologies.

We maintain strong customer relationships by delivering the highest quality consulting services, expertise on various telecom technologies, and in-depth knowledge of current and future trends.

Cybercom's strategy and advisory services are divided into these areas of expertise:

  • Business applications
  • Network solutions
  • Technology and innovation
  • Telecom management
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