Director's report 2007 operations

Cybercom's proposition covers three main areas:

Portals and mobile solutions

Cybercom provides portal and mobile solutions that help customers create new digital services and propositions that are provided through the Internet or mobile devices. Cybercom runs and develops portals for several international enterprises. Modern web portals are becoming increasingly business critical for enabling companies to reach and communicate with their customers worldwide - 24/7. Often, well-functioning portals are cost effective for companies because customer services are directly implemented or managed by portal visitors.

E-commerce and BSS

Cybercom offers a range of services that covers the entire e-commerce business process. Cybercom has an important partnership with IBM (among others) and has sought-after competence in IBM's e-commerce suite.

Cybercom has considerable experience in billing for BSS and often functions as a partner of product suppliers during a product's integration into a customer's system.

Embedded systems

Cybercom creates technical solutions and develops software for mobile devices. The company develops applications for customers inside and outside the telecom sector, including applications for transaction cards, electronic locks, and systems for emergency services and monitoring. The company has extensive experience working with customers throughout the value chain, from technology suppliers to OEMs.

Robust expansion

Strong growth and robust expansion characterised 2007. Cybercom completed three acquisitions that strengthened the company by broadening its customer base and increasing its geographical coverage.

Varchar acquisition

In January 2007, Cybercom acquired Varchar, the IT consultancy with operations in the Öresund region. The acquisition gives Cybercom access to valuable .Net expertise and new customer possibilities in the region.

auSystems acquisition in Denmark, Poland, and Sweden

Cybercom acquired auSystems' operations in Denmark, Poland, and Sweden in May 2007. The acquisition strengthened Cybercom's position in Sweden and added a nearshore operation in Poland.

Plenware Oy acquisition

In December 2007, Cybercom signed an agreement to acquire Plenware, a Finnish IT consultancy with operations in China, Estonia, Finland, and Romania. The acquisition broadened Cybercom's customer base and included important capabilities with Mobile Linux, among others.

The acquisitions are part of Cybercom's growth strategy, and the increased delivery capacity of the new Group enables it to undertake larger customer projects. The deals bring in expertise, primarily in landline and mobile networks and embedded systems. Cybercom and the acquired operations form a leading Nordic consultancy in telecom, Internet, and media (TIM).

Frame agreements

Frame agreements with customers are business critical. This applies to the sector as a whole, because customers tend to procure increasingly large volumes from a smaller number of suppliers. Cybercom has frame agreements/master contracts with all major customers.

Cybercom's major customers at Group level include:

  • AB Volvo
  • Alma Media
  • AMS, the Swedish National Labour Market Board
  • ASSA ABLOY
  • Ericsson
  • John Deere
  • Kone
  • Millicom
  • Nokia Mobile Phones
  • Nokia Siemens Networks
  • Pentland Brands
  • PFA Pension
  • Reuters
  • Saab
  • Sandvik
  • Sony Ericsson
  • Tele2
  • Telenor
  • TeliaSonera

Broadening the customer base

Most of Cybercom's revenue continues to come from telecom, and its customer base is continually expanding. Acquisition of Varchar, auSystems, and Plenware broadened Cybercom's customer base, and no individual customer represents more than 15% of Group sales.

Cybercom's revenue by industry

  • Telecom 56%
  • State & municipal 14%
  • Automotive 7%
  • Banking & finance 6%
  • Retail 5%
  • Industry 3%
  • Defence 1%
  • Other 8%

Most of Cybercom’s revenue comes from telecom, although its customer base expands continuously to enable spin-off deals in its specialist expertise areas.

Other events in 2007

  • Sweden's Meteorological and Hydrological Institute named Cybercom as its future IT service supplier. The parties signed a frame agreement that runs until 30 June 2009.
  • In March, Cybercom presented its dynamic annual report (AR) for 2006. The report is developed specifically for the web, with functionality adapted for this medium. The AR is no longer published in print.
  • Cybercom signed contracts (valid until 2010) with the Örebro and Kumla municipalities. The contracts cover integration of electronic document and case management for streamlining administration and increasing service in municipality portals for citizens and authorities. Örebro and Kumla are members of Sambruk - an association that brings municipalities together over issues such as selection of e-services.
  • Cybercom signed a frame agreement as one of OMX's five preferred suppliers. The two-year contract covers consulting services for project management, system development, and testing.
  • Cybercom signed a partnership agreement with UIQ Technology, which offers leading mobile platform products based on Symbian OS - one of Cybercom's areas of expertise.
  • During the summer, Telenor launched the mobil.telenor.se portal that offers services for its customers and operators' customers. The portal is the result of a successful partnership between Telenor and Cybercom, which created the technical solution.
  • A world telecom leader showed its trust in Cybercom for mobile platform testing. The assignment is an extension of an earlier contract and engages many consultants for about one year. New mobile platform technologies mean increased complexity, which requires top-quality test management.
  • Cybercom and Microsoft developed a secure login solution using e-authentication for Microsoft-based networks. Microsoft's Internet Security and Acceleration (ISA) Server and Cybercom's Trusted Security Server form the foundation for the solution, which is called Microsoft Authentication Broker.
  • Cybercom signed a new frame agreement with a leading global vehicle manufacturer for hardware and software development, system development, simulation and testing, and project management. The three-year contract has an extension option.
  • Using Bluetooth technology, Cybercom developed a wireless communication module for Eltrac, an electronics excellence centre in the Iveco Group. The module enables wireless communication between vehicles and diagnostic computers used during workshop repair operations.
  • Cybercom decided to open an office in Dubai in early 2008. Cybercom is now working on several assignments in the region, so it is a natural next step to establish an office to provide the best possible service to customers and to recruit new employees.
  • One of Cybercom's international customers placed an order worth about SEK 38 million. The contract is for one year with an option to extend.
  • Cybercom was commissioned to quality assure Bluetooth® solutions for Volvo Car's model programme.
  • Cybercom received its single largest order in its history from a leading mobile device manufacturer. The order, worth SEK 80 million, is for mobile services development, a business-critical part of the customer's operation; the order covers a 15-month period with possible extension.
  • Cybercom signed a new frame agreement with the Stockholm County Council. The contract covers consulting services in IT control, operations development, informatics, system development and administration, infrastructure and operation plus information security. The 2-year contract has an option for extension.
  • The Swedish National Defence College signed a contract with Cybercom for integration of an electronic document and case management system.
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